Transportation industry question
What should you do when the original Bill of Lading are lost ?
a. You need to invalidate the original Bill of Ladings by posting in the newspaper.
b. You need to put deposit by means of Bank's L/I or Bank's Cheque or Bank's time certificate or cash to us with 110% of the invoice value for 1.5 years.
c. After you finish a & b, you can then request for issuing another new set of original Bill of Lading.
What should you do when there are any cargo missing or cargo damage ?
Firstly, the cargo receiver should be apply survey company to inspect the cargo condition and also ask the shipping company to join the cargo survey then prepare below documents
a. Claim Letter
b. Copies of Master & House Bill of Ladings
c. Commercial invoice
d. Packing list
e. un-stuffing report (or Tally Sheet) with remark for LCL cargo only. f. Survey report
What should you do when you want to amend Bill of Lading ?
You need to present below documents :
a. Written amendment notice/guarantee
b. counter check with commercial invoice and packing list Remark:
aa.) Once the original Bill of Ladings are issued, shipper must present full (3/3) set of original Bill of Lading for amendment at the same time.
bb.) Once there is any significant amendment request (such as the amendment on POD..etc), re-issuing another new set of original Bill of Lading is highly recommended.
cc.) Correction stamps should be controlled within 5 stamps.
dd.) Penalty issue : If the amendment request is submitted after vessel’s arrival or within 24 hours before vessel’s arrival at the discharging port, it is important to check with the discharging port agent for this regard.
How will we solve the cases when cargo/container are late pickup ?
We will send the “Letter of Notice” to shipper and consignee immediately.
a. To push shipper and consignee pick up their cargo/container and give them a deadline.
b. Please also ask shipper or consignee to provide the“give up” letter for the requesting of some country’s Custom.
c. If no answer from them after the deadline, we will inform the agent to print the auction information in the newspaper to auction off the cargo.
d. Shipper should be responsible for all the extra costs while the auction income can’t cover all the extra costs or the said cargo unable auction or no one shows any interest in.
Which exchange rate shipping carrier use ?
a. Import shipment : basing on the foreign currency selling exchange rate posted by the Taiwan Bank. The date chosen is 2 working days before vessel’s arrival.
b. Export shipment : basing on the foreign currency selling exchange rate posted by the Taiwan Bank. The date chosen is 1 working day before the closing date.
Human Resource question
What kind of training programs and benefits does your company offer to the new hires?
New Employee Orientation Programs are on-going to assist new employees in understanding the businesses, their jobs and work environment. On a three to six month basis, the colleagues assigned by the company will closely work with the new employees to ensure they have all the information and resources and are well prepared for their daily operations.
What kind of training programs and benefits does your company offer to on-the-job staff?
Employees are offered the regular and irregular training programs which cover professional skills and managerial skills training programs. Depending on the capability and interests, employees who are ready for the challenge will be assigned to take the new job opportunities overseas.